About the Corporation

NWSC was formed by Decree No. 34 in 1972 to serve the urban areas of Kampala, Entebbe, and Jinja. In 1995, NWSC was re-organized under the NWSC Statute.

“ We have opened Branches Countrywide, to enable our customers’ access our services easily. Under Kampala Service Area, we have 28 Branches, Central Region – 61, Northern Region -25 , Eastern Region - 35 Branches and Western & South Western Region - 70 Branches ”

The Corporation’s mandate as defined in theNWSC Act 2000, Cap.317 Laws of Uganda section 5(1), is to operate and provide water and sewerage services in areas entrusted to it, on a sound commercial and viable basis.

The Corporation currently operates in 276 towns across 95 districts in the country, with a target population of 20 million people.

The customer base comprises 930,000 water connections and 29,400 sewer connections. The Corporation also provides water services to the less privileged through 30,000 Public Stand Pipes (PSPs), whose tariff is subsidized.

“Water for all, for a delighted customer by a delighted workforce”

The Leading Customer Service Oriented Utility in the World

To sustainably and equitably provide cost effective, quality water and sewerage services while conserving the environment and enhancing stakeholder trust.

• Professionalism
• Reliability
• Integrity
• Innovation
• Team Work
• Excellence
• Result Oriented

Our Customers

The Customer is the reason we exist: Is our slogan. We have therefore put in place a mechanism through which we can engage with customers. We take customer feedback seriously and endeavor to offer timely solutions to their concerns. Out of the 185,166 complaints registered in the FY 2021/22; 99% (183,296) were addressed.

The Corporation served more than 887,073 water and Sewerage customers during the reporting period, of which approximately 28,000 are pro-poor or Public Stand Posts (PSPs), whose tariff is subsidized. – You could get the information from the contact center team for the FY 2022-2023 – You could also use a monthly average for 2023/24.

The principal business as defined in the NWSC Act of 2000 is to operate and provide water and sewerage services in areas entrusted to it on a sound commercial and financially viable basis. NWSC operations have expanded in the 50 years from 3 Towns of Kampala, Jinja, and Entebbe in 1972 to 262 towns as of the end of June 2022, across the country.