We encourage our members to have a routine eye exam. With a nationwide network of providers, you will likely be just minutes from a Heritage Vision Plans provider.
Your eyes have to last a lifetime, and we want to do our part in helping you keep them healthy.Along with great access and vision care options, you can also count on quality.
Heritage network doctors and providers undergo a rigorous credentialing process before they join our network. We re-credential providers every two years and conduct on-site audits.
How can we help? Find a provider by zip codeWithout vision coverage, I‘m not sure where I would be today. I love Heritage Vision Plans and the great service their team provides.
James Cromwell Heritage Vision Plans Member
Can’t find your vision provider in our network? No problem.
Nominate your doctor or clinic for inclusion in the Heritage Vision Plan Provider Network. Download and complete the Provider Nomination Form or click the link below to start the process.
You deserve Heritage.Heritage Vision Plans is a leading national provider of vision benefits plans with an extensive, nationwide network of eye care providers.
Who should I call if I have questions about my plan?You may call our Customer Service Center toll-free at:
800.252.2053
Monday-Friday: 9am – 8pm EST
Saturday: 9am – 4pm EST
Eligibility to participate in this plan is determined by your employer or group. See your benefit manager for eligibility rules.
If you are not eligible for vision insurance through an employer, Heritage Vision Plans also offers individual enrollment.
What does my plan cover?Your plan covers most basic vision services and may offer discounts on other products and services purchased from Heritage providers. For more information, Log in to View Your Benefit details.
Do I need an ID card?No ID card is needed to obtain vision services. Simply give the Heritage provider your identifying information (name, date of birth, and the name of your employer or group).
How can I obtain a list of Heritage providers?The list can be accessed through our website: Click Here to Find A Provider or by calling our Customer Service Center toll-free: 800.252.2053
Do I have to change my vision provider?No change is necessary if your provider participates in the Heritage provider network.
Do I have to select a doctor when I sign up for vision?No. Once you are eligible for the plan, simply select a provider from the Heritage network.
Do all Heritage providers have the same frame selection?No. Frame selections vary by location and each offers a wide variety of styles to choose from.
Can I get both contacts lenses and glasses?If your plan covers materials, you may be eligible to receive contact lenses and glasses as a covered benefit in the same plan year. Often contact lenses are in lieu of eyeglasses. For more information, log in to view your benefit details.
What if I take advantage of a sale, coupon, or other in-store specials at a Heritage provider?The provider may require that you pay in full and submit your itemized receipt for payment at the out-of-network reimbursement rates. For more information, log in to view your benefit details .
Will I need a reimbursement claim form?When you visit a Heritage Network Provider all of the paperwork will be handled. There is nothing for you to fill out or send in. If your plan provides an out-of-network or out of area benefit and you choose to use a non-Heritage provider, you may download and complete the reimbursement claim form or click the link below to start the process.
Can I get medically necessary contact lenses?If your plan covers medically necessary contact lenses and your provider determines they are required, you may be eligible if one of the following conditions applies*:
*Prior Approval Required
Is Lasik a covered or partially covered benefit?A discount is available for Lasik Refractive Surgery at designated locations. For details please visit our Lasik page , Or by calling our Lasik partner toll-free at: 855.373.2020
If I need medical or surgical treatments for eye disease or eye injury, should I go to a Heritage provider?
Your Heritage vision plan covers well-eye services. Coverage for eye disease or eye injury is not a benefit under this plan. If you need help locating a medical provider, please contact your health plan. If you have a medical emergency, call 911 or go to the nearest emergency center.
